Below is a summary of my experience as a technical communicator. For additional information, please contact me at peggy@connectingtocontent.com.
Documentation and Editing
- Used FrameMaker, WebWorks, and MIF2GO plugin to produce user guides and online Help for software products.
- Coordinated with developers and product managers to determine the target audience, documentation media, and pertinent information to include in the information products.
- Contributed toward specification development and worked with QA staff and software developers to improve existing software user interfaces.
- Introduced standard processes and created style guides and FrameMaker templates for documentation groups.
- Saved 40% in printing costs and introduced searchable online document capabilities by developing a PDF publishing process for user manuals.
- Wrote winning proposals across multiple vertical industries for Service-Oriented Architecture and business processing software, resulting in millions of dollars of revenue.
- Produced selling guides, fast facts, and case study speaker notes for sales representatives.
Project Management and Leadership
- Oversaw the proposal response process and managed scheduling for the proposal team. Created a wiki dashboard to track ongoing tasks and archive responses for company-wide use.
- Successfully coordinated the efforts of 16 writers to update a company name and logo change across 200 user manuals over a two week period.
- Managed the creation and maintenance of a proposal content knowledgebase, ensuring usability and content accuracy. Led the effort to convert the grassroots application to an enterprise-supported content delivery system.
- Taught FrameMaker techniques and style guide usage to coworkers in preparation for using FrameMaker as an authoring solution.
- Participated in mentoring opportunities to enhance my knowledge of marketing and technical communication practices.
Web Design and Development
- Maintain weekly announcements and add notices for special events for a church Web site.
- Maintain a personal blog with a customized template and widgets in addition to this professional blog.
- Used Dreamweaver to redesign the NC State University Graduate Student Association Web site for a contest entry.
- Edited HTML and ASP code for a university library’s Web site.
- Analyzed user requirements for an internal Web site redesign to improve communication and knowledge-sharing between departments. Implemented a survey to obtain preliminary feedback on the new design.
